Wedding season: animated invitations with a film for every function, a private link for every guest — one-time price
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Policies

Refund policy

Last updated 7 November 2026. The short version: if you haven't used it, you can have your money back.

Not live yet?

Full refund within 7 days of payment if your invitation hasn't been published and nothing has been downloaded.

Wrong design?

We switch your payment to another design instead — your details carry over.

Paid twice?

Duplicate or mistaken payments are always refunded in full.

1. Building is free

You can choose a design, add every function, build your guest list and preview the whole invitation without paying anything. We ask you to pay only when you want your links to go live, so you can be sure before you spend.

2. When you can get a full refund

  • You ask within 7 days of your payment being confirmed, and
  • your invitation has not been published (no live links have been shared), and
  • no files have been downloaded — videos, image cards or PDFs.

Duplicate payments, or payments made to the wrong order by mistake, are refunded in full at any time once we can match them.

3. Switching designs instead

Picked a design and then fell for another? Before your invitation goes live we can move your payment to a different design. If the new design costs more you pay the difference; if it costs less we refund the difference. Your names, functions and guest list carry over.

4. When refunds aren't available

  • The invitation has been published and links have been sent to guests.
  • Videos, image cards or print files have been downloaded.
  • More than 7 days have passed since the payment was confirmed.
  • Extensions of access that have already started.

Something went wrong on our side — a video that won't render, a link that won't open? That is not a refund question, it's ours to fix. Tell us and we'll put it right; if we can't, we'll refund you.

5. Custom designs

Designs made from scratch for you are quoted separately. The quote states what is refundable at each stage; once drawing has started, the deposit is non-refundable.

6. How to ask

Message us on WhatsApp or email from our contact page with your order number (shown in My orders) and the account number or wallet the refund should go to. We confirm within working hours.

7. How long it takes

Refunds go back the way you paid — JazzCash, Easypaisa or bank transfer. We message you as soon as it has been sent; how quickly it shows depends on your bank or wallet.

This policy sits alongside our terms of service.