Getting help

If you're stuck on a payment, a link that won't open or a design question, a real person on our team will reply. This guide shows you where to reach us and what to include so we can sort it out in one message.

Check these first

• Guests can't open a link? Make sure your invitation shows Live (not Preview or Expired). See Going live.
• A guest sees the main invitation instead of their name? Private links need the Guest List package. See Private links.
• Paid but not live yet? Activation happens within 1 hour during working hours. Your order shows Awaiting approval under Orders & billing.
• Old link stopped working? It may have been replaced. See Edit after sending.
• Can't find an invitation? Everything you've created is on My invitations when you're signed in with the same email.
• Quick answers are also on the FAQ.

Contact us

1. 1

   Open the contact page

   Go to Contact us. WhatsApp is fastest for payment confirmations and quick edits. Email suits partnerships, custom designs and anything detailed.

2. 2

   Say which invitation

   Tell us the invitation's name as shown on My invitations, and the email address you signed up with.

3. 3

   Include your order number

   For payments, include the order number from Orders & billing and your transaction ID or screenshot.

4. 4

   Show us the problem

   A screenshot of what you or your guest sees helps a lot, along with the link that isn't working.

Your account

Update your name, phone and password on the Account page in your dashboard's menu. To change the email on your account, contact us.

New here? Start with Create your account and first invitation.